Return PolicyIf you're not absolutely delighted with a JSong purchase, we make it easy for you to return it.
We accept unworn merchandise with the receipt and original tags attached within 15 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.
Your return should include the completed returns form. If you do not have the packing slip, provide the following information with your return: name, address, email address, phone number and order number, if available. Please be sure to ship the package with a carrier that can provide tracking and insurance. JSong cannot replace packages lost during return shipment if proof of tracking is not available.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please send returns to:
JSong International Inc.
149 West 36 Street G/F
New York, NY 10018